The hotel offers amenities for your comfortable stay and unforgettable experiences
Relaxing Onsen!
“The onsen within the hotel was a beautiful retreat. I truly enjoyed the serene atmosphere and soothing ambiance, perfect after a day of exploring.” view full review
Unique Breakfast!
“Breakfast offered a delightful mix of traditional and familiar dishes. I was pleasantly surprised by the tasty beef stew, which made for a unique start to the day!” view full review
Welcoming Spaces
“The hotel featured thoughtful designs that made the common areas inviting and accessible. It felt considerate and accommodating to all guests.” view full review
Cozy & Charming!
“The room was compact yet comfortable, with a wonderfully cozy bed that ensured a good night's sleep after a long day of sightseeing.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Lift
Coffee shop
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key access
Sports & Fitness
Cycling
Guest Parking
Electric kettle
Services
Free shuttle service
Valet parking
Housekeeping
Laundry
Welcome drink
Dining
Restaurant
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Children's menu
Spa & Leisure
Leisure/ TV room
Jacuzzi
Full body massage
Public Bath
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Tea and coffee facilities
Trouser press
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
4-8-9 Ote,
Matsumoto,
Japan,
390-0874,
Nagano
Map view
4-8-9 Ote,
Matsumoto,
Japan,
390-0874,
Nagano
City landmarks
Castle
Matsumoto Castle
820 m
Museum
Matsumoto City Art Museum
930 m
10-37 Marunouchi
Matsumoto Shrine
820 m
2 Chome-4-12 Kaichi
Former Kaichi School
1.3
km
3 Chome-7-43 Fukashi
Tenjin Fukashi Shrine
820 m
Park
Agata no mori Park
1.6
km
3-4-21
Matsumoto City Museum
670 m
1 Fukashi JR Matsumoto Station
Statue of Banryu Shonin
850 m
2-6-24 Kaichi
Former Catholic Church Priest House
880 m
2-4-25 Ote
Kamiyakata Shimayu
720 m
2-9-10 Kaichi
The Takahashi Family Residence
840 m
1-1 Fukashi Matsumoto Station
Fukashi no Yusui
860 m
1-8-1 Uzuhashi
Shinshu Ishii Miso
920 m
2-4-12 Kaichi
Kaichi Gakko Primary School
1.3
km
2-20-2 Chuo
Shinmai Media Garden
610 m
3-7-50 Fukashi
Zenkyuin Temple
620 m
1-9-32 Chuo
Jorinji Temple
740 m
1-2 Shimizu
Tsukiiizumi Shrine's Spring
830 m
Nearby
3 Chome-3-20 Ote
Yohashira Shrine
310 m
1 Chome-21-15 Central
Matsumoto Timepiece Museum
570 m
2 Chuo
Ushi Tsunagi Ishi
560 m
Nawate Shopping District
340 m
1-1 Marunouchi
Daimyokoji Well
250 m
2-9-15 Chuo
Nakamachi Kurassic-kan
340 m
2-4-9 Chuo
Japan Radio Museum
380 m
3-741-Ho Chuo
Genchi Well
520 m
2 Chuo
Doshin Koji
530 m
8-8 Marunouchi
Kitamon Oida
590 m
3-3 Ote
Sensai Bridge
410 m
4-1 Maru no Uchi
Matsumotojo Park
520 m
Restaurants
Shizuka
140 m
4-10-8 Ote N of Metoba-gawa
Soba Club Sasaki
100 m
4-8-3 Ote
Soundo
140 m
4-10-15 Ote
Pizza Verde Matsumoto
120 m
4-8-22 Ote
Soba-Dokoro Kippo
160 m
7-40 Marunochi
Kobayashi Soba
350 m
3-3-20 Ote
Yamameya
120 m
4-8-2 Ote
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Clean
Comfortable
Pricey
Inconsistent Dining
7.8/10
Very good
Rooms
7.8
Location
9.0
Service
8.3
Dining
7.3
Guest reviews
7.8/10
based on 6 reviews
8.5
8.5/10 based on 2042 reviews
Joan
United States,
February
2024
7.8/10
I had a mixed experience at the hotel. The rooms were perfectly sized for our family of four but could have been a little cooler. Unfortunately, I was given a western room in the annex block, which was small, cramped, and old-looking. On the bright side, the service was great with friendly staff providing a good vibe throughout my stay. The location was excellent, near the castle, and surrounded by great restaurants and cafes. The dining experience was enjoyable, offering a variety of Japanese and Western options. However, the facilities were a bit lacking, with some rooms feeling a little spartan. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms were perfectly sized for our family of four but could have been a little cooler. My western room in the annex block felt small, cramped, and old-looking.
Service
8.0
The staff was all great, friendly, and gave off a good vibe. Despite a slight hiccup upon my arrival, they were very kind and so helpful throughout my stay.
Location
9.0
The hotel's location was excellent, near the castle with a great selection of restaurants and cafes in the vicinity. It was perfect for exploring the area on foot.
Dining
8.0
The dining experience was lovely, offering a good mix of Japanese and Western dishes. The traditional Japanese options, like the seasonal rice with salmon grill pieces, were a highlight.
Facilities
7.0
The facilities were a little spartan, but the dining options were good, and the overall atmosphere was pleasant.
Gavin
United Kingdom,
October
2023
7.8/10
The hotel offers very spacious and comfortable rooms although they could benefit from more maintenance and repainting. The service was friendly and attentive but lacked the flexibility to accommodate special requests easily. The location is excellent, close to Matsumoto Castle and a variety of dining options. The dining experience was good but crowded during peak hours. The facilities are satisfactory with a nice onsen and helpful staff.
Rooms
7.0
The rooms were a little dated but adequate, and the suite was not cleaned one day which was disappointing.
Service
8.0
The service was friendly and attentive throughout the stay.
Location
9.0
The hotel is very well-located near Matsumoto Castle and a great selection of restaurants.
Dining
8.0
The dining experience offered a nice breakfast selection with both Japanese and western options.
Facilities
7.0
The facilities are decent with a helpful staff and a nice onsen.
Philip
United States,
October
2023
8.2/10
Staying at this hotel was a mix of great experiences and a few downsides. The rooms were huge and comfortable, but there was a lingering smell of cigarette smoke. The service was excellent, with staff going out of their way to help us and making us feel welcome. The location was ideal for exploring the city, although a bit far from the station. The dining options were refined but lacked variety. Overall, a comfortable stay with some room for improvement.
Rooms
8.0
I found the rooms to be huge and comfortable.
Service
9.0
The staff was wonderful, they helped us with restaurant and taxi reservations and were super friendly and helpful.
Location
8.0
I really liked the location, it was great for exploring the city and there were lots of restaurants nearby.
Dining
7.0
The dining experience was very refined and Japanese, but I wished there were more western breakfast choices.
Facilities
9.0
The facilities were top-notch and enhanced our stay.
Laura
United States,
September
2023
8.4/10
Staying in the annexe room was a delight with a private balcony offering stunning mountain views and a charming European touch with lots of wood. The room was clean, and the bed was super comfortable, providing a cozy stay. However, the price could be considered a bit high for the value offered.
Rooms
9.0
The room in the annexe was clean with a comfortable bed and a lovely private balcony overlooking the mountains.
Service
9.0
The service at the hotel was exceptional, with helpful staff guiding us from the front entrance to the carpark and back to the reception area. The team patiently explained room features and the onsen facilities, ensuring a smooth and pleasant experience overall.
Location
9.0
The hotel's location was fantastic, surrounded by fantastic local restaurants and only a brief walk from the beautiful castle. It's perfect for exploring the authentic area of Matsumoto.
Dining
7.0
The dining experience was a mix of highs and lows. While the hotel's restaurant offered a wonderful selection of Japanese wines and the dinner was good, breakfast was disappointing and could be improved to cater to a more diverse taste palette.
Facilities
8.0
The hotel facilities were great, offering a mixture of Japanese and Western amenities. The house had a wonderful tea set, but the service felt a bit overdone and time-consuming.
Clean
Pricey
Adrian
United Kingdom,
August
2023
7.8/10
The hotel is not perfect but exceeded my expectations. The rooms were a bit tired but still comfortable and spacious, a refreshing change from the tiny rooms we had in Tokyo. The service was friendly, although there were some minor mishaps with the room key. The location was fantastic, close to all the key attractions in Matsumoto. The dining experience was pleasant with a nice Japanese buffet, but the coffee was just so-so. Overall, a great value for money stay with a few minor hiccups.
Rooms
8.0
The rooms felt a little tired but were bigger than the average in Japan.
Service
7.0
The service was very friendly despite a few hiccups like losing our room key for a couple of hours.
Location
9.0
The location is key here, close to all the nice things to do in Matsumoto.
Dining
7.0
The dining was nice with a Japanese buffet, although the coffee was so-so.
Facilities
8.0
The hotel facilities were good overall.
Olivia
United Kingdom,
August
2023
8.2/10
My stay at the hotel was a mix of positives and negatives. The room, especially the spacious and comfortable bathroom with beautiful tatami mats, was a highlight. The service provided by the friendly and helpful staff, particularly Alexander, was commendable. The hotel's proximity to Matsumoto Castle was excellent, but the dining experience left something to be desired.
Rooms
8.0
The room, particularly the bathroom with tatami mats, was very spacious and comfortable, showcasing a Japanese style.
Service
9.0
The staff, especially Alexander, was very friendly and responsive to requests, ensuring a pleasant stay overall.
Location
10.0
The hotel's location near Matsumoto Castle was fabulous, making it easy to visit this stunning site and explore the lively Izakaya area.
Dining
7.0
The dining experience was average, with limited buffet options, but the meal prepared by the staff turned out to be a delightful soba experience.
Facilities
7.0
The facilities provided were sufficient, but there were some limitations in terms of variety and availability.
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